Terms and Conditions for Gardeners Rush Green

These Terms and Conditions set out the basis on which Gardeners Rush Green provides garden and grounds services to domestic and commercial clients. By making a booking, you agree to these terms, which are intended to create a clear and fair understanding between you and the service provider. They apply to all work arrangements unless a separate written agreement states otherwise. For the purpose of this document, references to "we", "us" and "our" mean the gardening service provider, and references to "you" or "the client" mean the customer receiving the service.

These terms are designed to cover the full scope of typical gardeners in Rush Green services, including routine maintenance, seasonal visits, hedge care, lawn care, planting, clearance, pruning, and related outdoor work. However, they are not a substitute for a bespoke contract where one is needed. If there is any conflict between these Terms and Conditions and a written quotation or work order, the written quotation or work order will take priority for the specific job in question.

By requesting work from Rush Green gardeners, you confirm that you are authorised to arrange access to the property, approve the work, and accept these terms. If you are booking on behalf of a landlord, managing agent, tenant, business, or other third party, you are responsible for ensuring that authority has been obtained from the relevant property owner or decision-maker. We may rely on the information you provide when forming the agreement, so any inaccuracies or omissions may affect scheduling, pricing, or completion of the service.

All quotations are based on the information available at the time of pricing. Where a site visit has not been completed, estimates may be subject to change if the actual conditions differ from those described. This includes, without limitation, unexpected access issues, overgrown areas, hidden obstacles, unsafe conditions, or additional waste volumes. A revised price may be offered before work continues if the original scope changes materially.

Booking Process
Bookings may be made by telephone, email, form submission, or other approved communication methods. A booking is not confirmed until we have acknowledged it and, where applicable, received any required deposit or advance payment. We may ask for photographs, measurements, access details, or other relevant information in order to assess the job properly. The client must ensure that all details supplied are accurate and complete.

Once a booking request is accepted, we will confirm the approximate service date, the agreed scope of work, and any special conditions that apply. For recurring garden maintenance, the service schedule may be arranged on a weekly, fortnightly, monthly, or seasonal basis as agreed. We will use reasonable efforts to attend on the booked date, but weather, staff availability, material delays, and operational constraints may affect timing. Minor changes to arrival windows do not constitute a breach of contract.

If the client requests changes after booking confirmation, we may revise the price, completion time, or attendance date to reflect the updated scope. We reserve the right to refuse or postpone work where the site is unsafe, access is blocked, or the service requested is outside our operational capability. If the client is not present, we may proceed with the work using the details and instructions provided in advance, and the outcome will be assessed against those instructions.

Payments
Unless otherwise agreed in writing, payment is due upon completion of the work and must be made using the methods we approve. For larger projects, recurring services, or special-order materials, we may request a deposit, stage payment, or full payment in advance. Any deposit paid will be applied to the final invoice unless the booking is cancelled in circumstances allowing us to retain it under these terms.

Invoices must be paid in full by the date stated on the invoice. If payment is late, we may charge interest and recover reasonable costs incurred in securing payment, subject always to applicable UK law. We may also suspend further work until overdue sums are cleared. Where a quotation is based on estimated labour or waste volumes, the final invoice may reflect actual time spent, materials used, and disposal charges if these differ from the original estimate and were reasonably necessary for completion.

Cancellation and Rescheduling
You may cancel or reschedule a booking by giving reasonable notice. Cancellations made sufficiently in advance may not incur a charge, but where a booking has been specifically allocated, materials ordered, or staff scheduled for your job, we may apply a cancellation fee that reflects our direct costs and lost time. Any non-refundable deposit may be retained to the extent permitted by law and by the circumstances of the cancellation.

If you cancel after we have already arrived at the property, or if access is not provided and work cannot begin, we may charge a call-out fee or the full minimum service charge, depending on the circumstances. If bad weather, emergency conditions, or safety concerns require us to reschedule, we will agree a new date as soon as reasonably practical. Such postponement will not normally entitle either party to compensation, provided we act reasonably and in good faith.

We reserve the right to cancel a booking if the property conditions are unsafe, the client has provided misleading information, payment terms have not been met, or continuing would create an unreasonable risk to people, property, or equipment. In such cases, we will normally explain the reason and, where appropriate, suggest alternative arrangements. If cancellation is caused by our own inability to attend, any prepayment for undelivered work will be refunded or credited, subject to any non-recoverable expenses already incurred with your consent.

Liability
We will carry out work with reasonable care and skill. However, gardening and outdoor maintenance involve natural variations and inherent risks. Plants may respond unpredictably to pruning, transplanting, feeding, watering, or weather conditions. Turf, shrubs, trees, and seasonal planting may not always achieve a particular result even when the service is performed correctly. Accordingly, we do not guarantee growth, survival, flowering, or yield unless a specific written guarantee has been agreed.

We are not responsible for pre-existing defects, hidden damage, structural weaknesses, underground services, defective fixtures, or issues caused by third parties, pests, disease, storms, drought, flooding, or other events outside our control. The client is responsible for informing us of any known hazards, including fragile surfaces, irrigation systems, buried cables, drainage features, pets, wildlife restrictions, or other conditions that may affect the work. Failure to disclose relevant information may reduce or remove any liability arising from resulting loss or damage.

Our total liability for any claim arising out of the services, whether in contract, negligence, or otherwise, shall be limited to the amount paid or payable for the specific service giving rise to the claim, except where liability cannot lawfully be limited. We will not be liable for indirect, consequential, or purely economic losses such as loss of profit, loss of business, or loss of enjoyment. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

Waste Regulations
All green waste, soil, branches, clippings, and other garden arisings remain the property of the client unless otherwise agreed in writing. Where we are instructed to remove waste, we will do so in compliance with applicable waste management laws and duty-of-care requirements in the UK. We may transfer waste only to licensed or otherwise authorised facilities and, where required, we may retain records relating to disposal.

The client must disclose any contaminated, hazardous, or unusual waste before work begins. This includes materials such as asbestos, chemicals, paint, fuel containers, clinical waste, treated timber beyond normal garden use, or any items that may require specialist handling. We are not obliged to collect or transport such materials and may refuse to do so at our discretion. If prohibited or hazardous waste is discovered during the job, we may stop work until safe arrangements are made.

Where waste removal is included in the price, the allowance will be based on the estimated volume and type of material described at booking. If the quantity is greater than expected, or if waste disposal charges increase because of the nature of the load, a supplementary charge may apply. The client remains responsible for ensuring that waste is generated in a lawful manner and that access for loading is provided. We are not responsible for penalties arising from inaccurate waste descriptions provided by the client.

Property Access, Client Responsibilities, and Service Standards
The client must ensure that we have safe and reasonable access to the property at the agreed time. This includes gates, keys, codes, parking arrangements, and any necessary permissions. If access is restricted or delayed, the completion time may be reduced or the booking may be treated as a wasted visit. You are also responsible for securing pets, moving valuables, and removing any items you do not want damaged or relocated during the work.

We may use our discretion to move light items, pots, furniture, or tools where needed to complete the service, but we are not obliged to do so and will not accept responsibility for objects not directly under our control. Any fragile or valuable items should be removed in advance. If specific areas must not be entered or certain plants must not be touched, you must tell us before work starts. Clear instructions help ensure the service is performed consistently and safely.

Gardeners Rush Green will aim to provide a professional standard of service using appropriate tools, materials, and competence. If you believe any aspect of the work has not been completed as agreed, you must notify us within a reasonable time so that we may inspect the issue and, where appropriate, consider putting matters right. Our preference is always to resolve concerns fairly and efficiently. However, any remedy will be limited to re-performance of the relevant work, a partial refund, or another proportionate solution at our discretion, subject to applicable law.

Termination, Force Majeure, and Governing Law
Either party may end a recurring service arrangement by giving reasonable notice, unless a longer notice period is stated in the booking terms or quotation. We may terminate immediately if the client behaves abusively, refuses to pay, repeatedly prevents access, or creates an unsafe working environment. Any work completed up to the termination date remains payable.

We shall not be liable for any delay or failure to perform caused by events beyond our reasonable control, including severe weather, accidents, transport disruption, supply shortages, strikes, illness, fire, flood, power failure, or acts of government or authority. In such cases, we will use reasonable efforts to resume service or arrange an alternative date. Force majeure events do not create an automatic right to compensation, provided we act fairly and promptly.

These Terms and Conditions are governed by the laws of England and Wales, and any dispute arising from or connected with them shall be subject to the exclusive jurisdiction of the courts of England and Wales. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. No waiver of any term will be effective unless made in writing. These provisions are intended to support a clear, lawful, and practical service relationship for all garden services in Rush Green and for all clients engaging our professional gardening services.