Terms And Conditions

Gardeners Rush Green Service Terms and Conditions

These Terms and Conditions govern the provision of gardening and related services by Gardeners Rush Green to residential and commercial customers within its service area in the United Kingdom. By placing a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the person, company, or organisation that requests and purchases services from Gardeners Rush Green.

Company, we or us means Gardeners Rush Green, the provider of the gardening and related services.

Services means any gardening, garden maintenance, landscaping, clearance, hedge trimming, lawn care, planting, or other related services supplied by the Company to the Client.

Service Area means the locations within which the Company agrees to provide the Services, as determined by the Company and subject to change from time to time.

Agreement means the contract between the Client and the Company for the supply of Services, incorporating these Terms and Conditions and any written or verbal confirmation of a booking.

2. Scope of Services

The Company will provide the Services as agreed with the Client at the time of booking or as subsequently confirmed in writing. The scope of Services may include, but is not limited to, routine garden maintenance, one-off gardening jobs, soft landscaping, pruning, hedge cutting, lawn mowing, weeding, and garden clearance.

Any description of the Services, whether on the Companys website or in written materials, is illustrative only and does not form part of the Agreement unless expressly confirmed in writing. The Company reserves the right to refuse any job that falls outside its capability, licence, or safety standards.

3. Booking Process

3.1 The Client may request a booking by contacting the Company through its accepted communication channels. The Client shall provide accurate information regarding the property, access, condition of the garden, and the type of work required.

3.2 The Company may provide an initial estimate based on the information given by the Client. Estimates are not binding until the Company confirms the booking and, where applicable, carries out an on-site assessment.

3.3 A booking is considered accepted and an Agreement formed when the Company confirms the date, time, and approximate cost of the Services to the Client. Confirmation may be given verbally or in writing.

3.4 The Company reserves the right to amend a booking, including rescheduling or adjusting the estimated time and cost, where new information arises or where the actual condition of the garden significantly differs from the Clients description.

4. Access and Client Responsibilities

4.1 The Client must ensure that the Company and its operatives have safe and reasonable access to the property, garden areas, and any facilities agreed for use such as outdoor water taps or power sources.

4.2 The Client is responsible for securing pets, children, and any other individuals present at the property to ensure a safe working environment for all parties.

4.3 If access is not available at the agreed time, or if the Company is unable to carry out the Services due to circumstances within the Clients control, the Company may charge a call-out fee or a proportion of the agreed price to cover wasted time and travel costs.

4.4 The Client shall inform the Company of any known hazards, including uneven ground, hidden cables, ponds, wildlife habitats, or any relevant restrictions such as covenants or local regulations that may affect the Services.

5. Estimates, Quotes and Pricing

5.1 The Company may provide an estimate or a fixed quote for the Services. Estimates are indicative and based on the information available at the time; they may be revised following inspection of the property or the commencement of work.

5.2 Fixed quotes will state clearly the scope of work included. Any additional work requested by the Client that falls outside the agreed scope may incur additional charges, which will be communicated to the Client before proceeding wherever reasonably possible.

5.3 Prices are typically calculated based on the time spent, the number of operatives required, the complexity of the work, the equipment used, and any materials supplied. The Company reserves the right to adjust pricing in line with changes in labour, fuel, waste disposal, and materials costs.

6. Payments and Invoicing

6.1 Unless otherwise agreed, payment is due in full on completion of the Services on the day of the visit. For ongoing maintenance contracts, the Company may invoice periodically as agreed with the Client.

6.2 The Company accepts payment by methods that it specifies from time to time. The Client is responsible for ensuring that cleared funds are made available by the due date.

6.3 For larger projects, landscaping works, or multi-day jobs, the Company may require a deposit or staged payments. Any such requirement will be communicated to the Client at the time of booking and set out in the confirmation.

6.4 If the Client fails to pay any invoice on the due date, the Company reserves the right to charge interest on the overdue amount at a reasonable rate, and to recover any reasonable costs incurred in the collection of the debt.

6.5 The Company may suspend or cancel any further Services if the Client has outstanding overdue payments.

7. Cancellations and Rescheduling

7.1 The Client may cancel or reschedule a booking by providing the Company with reasonable advance notice. Unless otherwise agreed, at least 24 hours notice is required for standard gardening visits.

7.2 If the Client cancels or reschedules a booking with less than 24 hours notice, the Company reserves the right to charge a cancellation fee, which may be up to a reasonable proportion of the estimated job value to cover lost time and costs.

7.3 The Company may cancel or reschedule a booking where circumstances arise that are beyond its control, including but not limited to extreme weather conditions, accident, illness, equipment failure, or transport disruption. In such cases, the Company will use reasonable endeavours to offer an alternative date at the earliest opportunity.

7.4 In the event of repeated cancellations or rescheduling by the Client, the Company may require a non-refundable booking fee or decline further bookings at its discretion.

8. Weather and Safety Conditions

8.1 The Company reserves the right to postpone or adapt the Services if, in its reasonable opinion, weather conditions or site conditions make it unsafe or impracticable to proceed. This includes, but is not limited to, heavy rain, high winds, storms, or severe ground saturation.

8.2 Where work is adapted due to weather or safety issues, the Company will discuss options with the Client, which may include alternative tasks that can be carried out safely on the day.

9. Materials, Plants and Products

9.1 Where the Company supplies materials, plants, or products, these will be of a standard suitable for the intended purpose and consistent with the description provided. The Company does not guarantee the lifespan or performance of plants, turf, or organic materials, as these are subject to conditions beyond the Companys control.

9.2 The Client is responsible for following any aftercare or maintenance advice provided by the Company, including watering, feeding, and general care of plants and lawns following installation or treatment.

9.3 Ownership of materials and products supplied by the Company passes to the Client upon payment in full. Until payment is received, the Company retains title to such materials.

10. Waste Removal and Environmental Regulations

10.1 The Company will comply with applicable UK waste and environmental regulations in relation to the handling, transport, and disposal of green waste and other materials arising from the Services.

10.2 Unless expressly included in the quote, waste removal is not automatically part of the Service. The Company will clarify whether waste will be left on site in a suitable place for the Client, or whether a separate charge will be made for collection and disposal.

10.3 Where the Company agrees to remove waste, charges will reflect the volume, weight, type of waste, and any applicable disposal fees. Hazardous or regulated waste will not be removed unless specifically agreed and permitted under relevant regulations.

10.4 The Client must not request or permit any unlawful disposal of waste. The Company will not be responsible for any waste that the Client chooses to dispose of themselves.

11. Liability and Insurance

11.1 The Company will exercise reasonable skill and care in carrying out the Services and will take reasonable steps to minimise risk of damage to property and belongings.

11.2 The Company maintains appropriate insurance cover for its operations in the UK. Details of insurance can be made available upon reasonable request.

11.3 The Company shall not be liable for any loss or damage arising from inaccurate information provided by the Client, hidden defects or hazards, or pre-existing conditions of the garden, structures, or installations.

11.4 The Company shall not be liable for any indirect, consequential, or economic losses, including loss of enjoyment, loss of profit, or loss of opportunity.

11.5 Nothing in these Terms and Conditions shall limit or exclude the Companys liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited or excluded under applicable law.

12. Client Obligations and Behaviour

12.1 The Client agrees to treat the Companys operatives with courtesy and respect, and not to engage in any abusive, threatening, or discriminatory behaviour.

12.2 The Company reserves the right to withdraw its operatives and terminate the Agreement immediately if they are subjected to unacceptable behaviour or unsafe conditions at the property. In such circumstances, the Company may charge for the time spent on site and any costs incurred.

13. Complaints and Disputes

13.1 If the Client is dissatisfied with any aspect of the Services, they should notify the Company as soon as reasonably possible, ideally within 48 hours of completion, so that the matter can be investigated and, where appropriate, remedied.

13.2 The Company will make reasonable efforts to resolve complaints amicably. This may involve returning to the property to inspect the work, carrying out reasonable corrective work, or offering a partial refund where justified.

13.3 If a dispute cannot be resolved directly between the parties, both the Client and the Company may consider using a suitable alternative dispute resolution process before commencing legal proceedings.

14. Termination

14.1 Either party may terminate an ongoing maintenance arrangement by giving reasonable written notice, subject to any minimum term agreed at the outset.

14.2 The Company may terminate the Agreement with immediate effect if the Client commits a serious breach of these Terms and Conditions, including but not limited to non-payment, unsafe conditions, or abusive behaviour.

14.3 Upon termination, the Client shall pay the Company for all Services provided and costs incurred up to the date of termination.

15. Privacy and Data Protection

15.1 The Company will collect and use personal data provided by the Client for the purposes of managing bookings, providing Services, processing payments, and communicating with the Client.

15.2 The Company will handle personal data in accordance with applicable UK data protection laws and will not sell or share such data with third parties, except where necessary to deliver the Services or comply with legal obligations.

16. Changes to Terms and Conditions

16.1 The Company may update these Terms and Conditions from time to time to reflect changes in law, industry practice, or the operation of its business.

16.2 Updated Terms and Conditions will apply to new bookings from the date of publication. For ongoing arrangements, the Company will inform the Client of any material changes and, where required, seek their agreement.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of Services by the Company.

18. General Provisions

18.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

18.2 The failure or delay by the Company in exercising any right or remedy provided under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.

18.3 The Agreement is between the Client and the Company only. No third party shall have any rights to enforce any of its terms.

By proceeding with a booking, the Client acknowledges that they have read, understood, and agree to these Service Terms and Conditions for Gardeners Rush Green.